Contact


You can contact me at this address: serennu48 [at] gmail [dot] com

If you're waiting for a reply, please note I'm on UK time, which is currently 4:45 am Monday.

Please check the FAQ below before emailing.

Thank you,
Tracy.


FAQ

1. I'm a subscriber and have not received a reply / am waiting for login details

I always try to respond to subscribers within 12 hours, usually much quicker during UK business hours. Please check your spam/junk folders as this is usually the problem. Otherwise, please try emailing me again, and/or leave a comment on the blog, to let me know email isn't working. Please don't hesitate to follow up, I don't intend to keep you waiting.


2. The login details you sent me don't work.

Due to the way the logins are set and sent, this is pretty much impossible. No one has ever correctly reported this error, so please check what you're entering against the details you were sent. The username and password are both case-sensitive, and need to be entered exactly as shown. A common problem is starting the username with an uppercase letter when it should be lowercase or vice versa. Please try copying and pasting them in, to make sure they're entered correctly. Please do email me for help if that doesn't solve it.


3. What is the subscription price in U.S. Dollars?

Obviously the exchange rate fluctuates. The prices are in British Pounds (GBP). The easiest way to get the current rate is to Google "5 gbp to usd" (e.g., for a monthly subscription). You won't have to click through to another website, Google just gives you the answer. If you make a purchase, Paypal will show you the exact amount in your own currency before you finalise the payment.


4. Why do the angles come out wrong on the charts on your site?

They don't, but remember you have to enter the birth time in UT (which is stated on every page), otherwise you will get the wrong chart. If you're not sure how to convert the time to UT, you could try casting the chart on astro.com first; their charts give you the UT as "Univ. Time" at the top. Note the date can also change sometimes in this conversion.


5. Do you do readings?

Not at the moment, but please do email me if you'd like to be notified if/when this changes.


6. Can I pay by some method other than Paypal?

Sorry, I only take payments via Paypal.


7. FAQs to which the answer is no:

Can I have a free/discount subscription/reading?
Can you just do such-and-such for me? (which isn't part of the advertised service)
Can I hire you to do some programming?
Can this software be downloaded to my PC?





'; http://serennu.com