Contact
Subscribers are always welcome to email me for any necessary customer service.
If you're waiting for a reply, please note I'm on UK time, which is currently 6:39 pm Monday.
Email: serennu48 [at] gmail [dot] com
Thank you,
Tracy.
FAQ
1. I'm a subscriber and have not received a reply / am waiting for login details
I try to respond to subscribers within 12 hours, and usually much quicker during UK business hours. Please check your spam/junk folders as this may be the problem. Also, check it isn't the middle of the night where I am (see above). Otherwise, please try emailing me again, and/or contact me on Twitter to let me know email isn't working. Please don't hesitate to follow up, as I probably haven't received your email if I haven't responded fairly promptly.
2. The login details you sent me don't work.
They do, unless you've changed your password. The username and password are both case-sensitive, and need to be entered exactly as shown. A common problem is starting the username with an uppercase letter when it should be lowercase or vice versa. Please try copying and pasting them in, to make sure they're entered correctly. Do email me for help if that doesn't solve it.
3. What is the subscription price in U.S. Dollars?
Obviously the exchange rate fluctuates. The prices are in British Pounds (GBP). The easiest way to get the current rate is to Google "7.50 gbp to usd" (e.g., for a monthly subscription). You won't have to click through to another website, Google just gives you the answer. If you make a purchase, Paypal will show you the exact amount in your own currency before you finalise the payment.
4. What happens if my recurring subscription payment doesn't go through?
Paypal will send you an email to let you know this has happened, and that they will try it again in a few days. If it fails the second time they'll email you again and try in a few days again. If it fails the third time, they'll automatically cancel the subscription and email you to let you know they've done that. I don't get involved in this process at all unless you choose to contact me about it.
5. What sources do you recommend for learning asteroid astrology?
I highly recommend starting here
6. Why do the angles come out wrong on the charts on your site?
They don't, but remember you have to enter the birth time in UT (which is stated on every page), otherwise you will get the wrong chart. If you're not sure how to convert the time to UT, you could try casting the chart on astro.com first; their charts give you the UT as "Univ. Time" at the top. Note the date can also change sometimes in this conversion.
7. Do you do readings?
Not at the moment, but please do email me if you'd like to be notified if/when this changes.
8. Can I pay by some method other than Paypal?
Sorry, I only take payments via Paypal.
9. FAQs to which the answer is no:
Can you just do such-and-such for me? (which isn't part of the advertised service)
Can I have a free/discount subscription/reading?
Can I hire you as a programmer?
Can this software be downloaded to my PC?
If you're waiting for a reply, please note I'm on UK time, which is currently 6:39 pm Monday.
Email: serennu48 [at] gmail [dot] com
Thank you,
Tracy.
FAQ
1. I'm a subscriber and have not received a reply / am waiting for login details
I try to respond to subscribers within 12 hours, and usually much quicker during UK business hours. Please check your spam/junk folders as this may be the problem. Also, check it isn't the middle of the night where I am (see above). Otherwise, please try emailing me again, and/or contact me on Twitter to let me know email isn't working. Please don't hesitate to follow up, as I probably haven't received your email if I haven't responded fairly promptly.
2. The login details you sent me don't work.
They do, unless you've changed your password. The username and password are both case-sensitive, and need to be entered exactly as shown. A common problem is starting the username with an uppercase letter when it should be lowercase or vice versa. Please try copying and pasting them in, to make sure they're entered correctly. Do email me for help if that doesn't solve it.
3. What is the subscription price in U.S. Dollars?
Obviously the exchange rate fluctuates. The prices are in British Pounds (GBP). The easiest way to get the current rate is to Google "7.50 gbp to usd" (e.g., for a monthly subscription). You won't have to click through to another website, Google just gives you the answer. If you make a purchase, Paypal will show you the exact amount in your own currency before you finalise the payment.
4. What happens if my recurring subscription payment doesn't go through?
Paypal will send you an email to let you know this has happened, and that they will try it again in a few days. If it fails the second time they'll email you again and try in a few days again. If it fails the third time, they'll automatically cancel the subscription and email you to let you know they've done that. I don't get involved in this process at all unless you choose to contact me about it.
5. What sources do you recommend for learning asteroid astrology?
I highly recommend starting here
6. Why do the angles come out wrong on the charts on your site?
They don't, but remember you have to enter the birth time in UT (which is stated on every page), otherwise you will get the wrong chart. If you're not sure how to convert the time to UT, you could try casting the chart on astro.com first; their charts give you the UT as "Univ. Time" at the top. Note the date can also change sometimes in this conversion.
7. Do you do readings?
Not at the moment, but please do email me if you'd like to be notified if/when this changes.
8. Can I pay by some method other than Paypal?
Sorry, I only take payments via Paypal.
9. FAQs to which the answer is no:
Can you just do such-and-such for me? (which isn't part of the advertised service)
Can I have a free/discount subscription/reading?
Can I hire you as a programmer?
Can this software be downloaded to my PC?